Job Vacancies & Opportunities

We are always on the look-out for talented and enthusiastic people to join our team. If you’re interested in joining us please send us your CV. - please apply with cv to enquiries@tynlon.co.uk

Parts Supervisor

We are looking for a Parts Supervisor to join our team here at Tyn Lon Garage.

Working as an integral member of the Aftersales Team of a Prestige Car Franchise, the successful candidate will be experienced in a similar environment, dealing with general parts and service enquiries, as well as administering the ordering and return of parts. The Parts Supervisor will also be pro-active in his/her approach, developing relationships within the trade environment, whilst working towards performance targets, and maintaining our excellent customer service level. You will be equally confident dealing with customers on the front counter as well as working behind the scenes making sure the right parts are distributed to our vehicle technicians on time.

Key Responsibilities:

• Ensure effective stock control in line with manufacturer and business operating requirements.
• Taking orders from customers face to face, over the phone and by email and arranging delivery.
• Order and liaise with both Aftersales and Sales teams to ensure all internal parts and accessories are ordered in a timely manner, adhering to manufacturer ordering procedures.
• Dealing with payments, raising invoices and issuing receipts
• Monitor and evaluate customer needs and competitor activity in the parts market, ensuring that campaigns are relevant and targeted.
• Maintain customer service standards and parts processes that are in line with brand and business standards.
• Ensure predictive parts ordering takes place to maintain high levels of customer service.
• Regularly communicate and interact with members of other departments to develop the business and the business team ethos.
• Promote the sale of Accessories within the business.
• Measure and report on the performance of the Parts Department, working towards achieving manufacturer targets.

This is a customer-facing role - you must have excellent interpersonal and communication skills together with a friendly and approachable manner. You will be experienced in a similar role, and be fully familiar with the operations of a fully computerised parts function. Experience using CDK / Kerridge / Autoline is highly desirable.

This is a full time position, 40 hours per week, plus alternate Saturday mornings.

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Service Advisor

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We are looking to recruit an experienced Service Advisor for our Aftersales department.

This is a great opportunity to join a busy and thriving team within a Volvo Franchised Dealer environment.

You will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first. You'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Ideally, you will have excellent organizational and administrative skills along with good attention to detail. A strong customer service background in the automotive industry is desirable.

Job Duties Include:

• Dealing with Customer both face to face and over the phone
• Meeting and greeting service customers and identifying their service requirements.
• Booking in Services, MOTs and any Warranty work
• Provide the aftersales support for all customers keeping them updated at each step.
• Working well within a team
• Up selling after sales services.
• Ensuring workshop is working to 100% productivity by scheduling customer orders.
• Warranty Administration
• Discussing and arranging payment with customers
• Arrange car collection and delivery, providing courtesy cars where necessary.

22 Days’ holiday plus Bank Holidays

40 hours per week (hours covering opening times of 8 am to 6pm) plus alternate Saturday mornings (8am to 12pm)

Company Pension Scheme

Access to Employee Car scheme (following qualifying period)

Job Types: Full-time, Permanent

Apprenticeships

We have a couple of amazing opportunities available here at the moment, both apprenticeships, 1 in our very busy service department and 1 in our very busy parts department!

Both opportunities involve basic office/administration duties, dealing with customer enquiries face to face, over email, and over the phone, generating invoices, etc - perfect for any school/college leaver with an interest in cars!

The apprenticeships are offered in partnership with Grŵp Llandrillo-Menai
at their Llangefni Campus.

To learn more about the apprenticeship scheme contact Emma Owen, Work Placement Officer at Busnes@Llandrillo Menai on 01248 662 030 (ext 4375) / 07706309894