Privacy Policy

This Privacy Policy lets you know what happens to personal data that you provide to us or that we may collect about you.  We hope that the following sections will answer any questions that you may have but if not, please get in touch with us.

This Policy was last updated on 18 May 2018 to take into account new requirements under the General Data Protection Regulation regarding how we inform you about the ways in which we use your personal data, and your rights in relation to that data.  Any changes we may make to this Policy in the future will be posted on this page.  You can also obtain an up to date copy of this Policy our office.

This Policy applies only to personal data processed by or on b ehalf of the Tyn Lon Garage Limited.  As we represent Volvo Cars Uk Limited, we share some of your information with the manufacturer.  For details of the manufacturers’ privacy policies please visit their website.

TYN LON GARAGE DATA AND PRIVACY POLICY


HOW WE USE YOUR PERSONAL INFORMATION

This privacy notice is to let you know how we promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.


OUR PRIVACY PROMISE

We promise: 

•    To keep your data safe and private.
•    Not to sell your data.
•    To give you ways to manage and review your marketing choices at any time.


HOW THE LAW PROTECTS YOU

Your privacy is protected by law. This section explains how that works.

Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Tyn Lon Garage Limited. The law says we must have one or more of these reasons:

•    To fulfil a contract we have with you, or
•    When it is our legal duty, or
•    When it is in our legitimate interest, or
•    When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.


WHAT WE USE YOUR PERSONAL INFORMATION FOR

• To manage our relationship with you or your business.
• To develop new ways to meet our customers’ needs and to grow our business.
• To develop and carry out marketing activities.
• To study how our customers use products and services from us and other organisations.
• To provide advice or guidance about our products and services.
• To develop and manage our brands, products and services.
• To manage how we work with other companies that provide services to us and our customers.
• To deliver our products and services.
• To make and manage customer payments.
• To collect and recover money that is owed to us.
• To detect, investigate, report, and seek to prevent financial crime.
• To obey laws and regulations that apply to us.
• To respond to complaints and seek to resolve them.
• To run our business in an efficient and proper way. 
• To exercise our rights set out in agreements or contracts.
 

OUR LEGITIMATE INTERESTS

• Keeping our records up to date, working out which of our products and services may interest you and telling you about them.
• Developing products and services, and what we charge for them.
• Seeking your consent when we need it to contact you.
• Being efficient about how we fulfil our legal duties.
• Complying with regulations that apply to us.
• Developing and improving how we deal with financial crime, as well as doing our legal duties in this respect. 


GROUPS OF PERSONAL INFORMATION

We use many different kinds of personal information, and group them together like this.

Financial

Your financial position, status and history.

Contact

Where you live and how to contact you.

Vehicle and Test Drive Information

Your new and/or existing car registration, mileage, service history, vehicle history and vehicle diagnostic data, contact information, copy of your driving licence. If you require finance for your vehicle purchase, we will need further information such as proof of address, previous addresses, number of dependants, your marital status, your occupation, your employer, your bank details and any other relevant information requested by the finance provider

Sensitive Information

Information relating to medical conditions and/or any disability where necessary to enable us to assist with specially enabled vehicles for those eligible.

Socio-Demographic

This includes details about your work or profession, nationality, education and where you fit into general social or income groupings.

Transactional

Details about payments to and from us, and insurance claims you make.

Contractual

Details about the products or services we provide to you.

Locational

Data we get about where you are, such as may come from your mobile phone, the address where you connect a computer to the internet, or in-vehicle connected technologies including GPS.

Behavioural

Details about how you use our products and services.

Technical

Details on the devices and technology you use. Details of your online browsing activities on our website, such as the pages, products or areas of our website that you visit, or which link has brought you to our website from our email communications or third-party websites. This includes the new and used vehicle searches that you perform on our website.
 
This information may be identifiable to you because you are logged in to your account, or because we have collected details of your IP address or the device that you have used to access the website. This may also give us the geographic region which your device reports that you are located in.

CCTV footage at our dealership premises.

Communications

What we learn about you from letters, emails, and conversations between us.

Social Relationships

Your family, friends, and other relationships.

Open Data and Public Records

Details about you that are in public records such as the Electoral Register, and information about you that is openly available on the internet.

Usage Data

Other data about how you use our products and services.

Documentary Data

Details about you that are stored in documents in different formats, or copies of them. This could include things like your passport, drivers licence, or birth certificate.

Consents

Any permissions, consents, or preferences that you give us. This includes things like how you want us to contact you.

National Identifier

A number or code given to you by a government to identify who you are, such as a National Insurance number.


WHERE WE COLLECT PERSONAL INFORMATION FROM

Data you give to us:

•    When you talk to us at the Dealership.
•    When you use our websites, mobile device apps or web chat.
•    In emails and letters
•    In customer surveys
•    If you take part in our competitions or promotions.

Data from third parties we work with:

•    Companies that introduce you to us  
•    Insurers
•    Comparison websites
•    Social networks
•    Fraud prevention agencies
•    Public information sources such as Companies House
•    Finance Providers and the Vehicle Manufacturer
•    Agents working on our behalf
•    Market researchers
•    Government and law enforcement agencies.


WHO WE SHARE YOUR PERSONAL INFORMATION WITH

•    HM Revenue & Customs, regulators and other authorities
•    Finance Providers and Compliance Management Companies
•    Fraud prevention agencies
•    Any party linked with you or your business’s product or service
•    Volvo Car UK Limited
•    Organisations that introduce you to us
•    Companies that we introduce you to
•    Market researchers and/or customer satisfaction survey providers
•    Price comparison websites and similar companies that offer ways to research and apply for our products and services
•    Companies you ask us to share your data with.
•    Police or other law enforcement agencies where required by law or to comply with the terms of the agreement.
We may need to share your personal information with other organisations to provide you with the product or service you have chosen:
•    When placing a vehicle order or arranging delivery, we may pass your information to the manufacturer or brokers.
•    If you ask us to provide ancillary services such as daily rental vehicles, accident management, vehicle servicing, maintenance and repair, replacement tyres and glass, breakdown and recovery, and European travel, we will need to share your information with those third party providers.
•    If you use direct debits, we will share your data with the Direct Debit scheme.
•    If you apply for insurance through us, we may pass your personal or business details to the insurer, and onto any reinsurers. 
•    If you make an insurance claim, information you give to us or the insurer may be put on a register of claims. This will be shared with other insurers.
•    In the case of accidents, offences, fines including foreign fines, penalties, charges including congestion charges and private parking charges, and tolls, we may share you details with third parties who contact us regarding such matters.


THE INFORMATION WE USE

These are some of the kinds of personal information that we use:

•    Name
•    Date of birth
•    Residential address
•    History of where you have lived
•    Contact details, such as email addresses and phone numbers
•    Financial data
•    Data relating to your or your businesses products or services
•    Employment details
•    Vehicle details
•    Data that identifies computers or other devices you use to connect to the internet. This includes your Internet Protocol (IP) address.


IF YOU CHOOSE NOT TO GIVE PERSONAL INFORMATION

We may need to collect personal information by law, or under the terms of a contract we have with you. 
If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to run your accounts or policies. It could mean that we cancel a product or service you have with us. 
Any data collection that is optional would be made clear at the point of collection.


MARKETING

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.

The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with. 

We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time.  

We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business. 

If you change your mind you can update your choices at any time by contacting us.


HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will keep your personal information for as long as you are a customer of Tyn Lon Garage Limited
After you stop being a customer, we may keep your data for up to 10 years for one of these reasons: 
•    To respond to any questions or complaints. 
•    To show that we treated you fairly.
•    To maintain records according to rules that apply to us.

We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.


HOW TO GET A COPY OF YOUR PERSONAL INFORMATION

You can access your personal information by writing to us at this address: 

Tyn Lon Garage Limited
Holyhead Road
Llanfairpwll
Anglesey

 

LETTING US KNOW IF YOUR PERSONAL INFORMATION IS INCORRECT

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.

If you do, we will take reasonable steps to check its accuracy and correct it.


WHAT IF YOU WANT US TO STOP USING YOUR PERSONAL INFORMATION?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’. 

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it. 

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

•    It is not accurate.
•    It has been used unlawfully but you don’t want us to delete it.
•    It not relevant any more, but you want us to keep it for use in legal claims.
•    You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.


HOW TO WITHDRAW YOUR CONSENT

You can withdraw your consent at any time. Please contact us if you want to do so.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.


HOW TO COMPLAIN

Please let us know if you are unhappy with how we have used your personal information. You can contact us in writing at Tyn Lon Garage Limited, Holyhead Road, Llanfairpwll, Anglesey, LL61 5SX.

You also have the right to complain to the Information Commissioner’s Office.